Customer Experience Strategies | Sponsors & Partners

We know that client needs differ industry by industry. Market Probe's experience across a broad range of sectors has equipped us to take a seasoned approach to the research challenges confronting your business. With in-depth industry experience extending from Banking and Insurance to Agriculture and Manufacturing, we have on-staff specialists dedicated to sectors such as Finance and Insurance, Telecom, Automotive, Services, Retail, Industrial, Construction and more.

http://www.marketprobe.com/

We've been information architects and interaction designers, content analysts and copywriters, business and research analysts, web developers and visual designers, project and account managers.

Since January 2007, we've been the UX Guys.

Our wide-ranging expertise lets us approach problems from all angles. The result: a better user experience.

http://www.uxguys.com/

Problems seldom solve themselves. Every company faces challenges. Maybe it's finding the way forward in an emerging market. Technology that's grown creaky. Or a brand that won't behave online. For almost a decade, we've fused strategy, technology, and creativity to help global companies surge ahead.

http://www.acquitygroup.com/

Corsential is a market research and customer experience firm that helps build stronger relationships between its clients and their customers in order to improve customer commitment, facilitate growth, and advance overall company profitability and market share.

Corsential offers both consumer and B2B customer experience management solutions, in addition to staff training, analytics and high quality data collection. Our programs gather customer and client feedback, and report the insights in an interactive and actionable manner that drives smarter strategic decision-making, improved marketing, and positive change on the front-line and throughout your organization for an improved and consistent customer experience.

Corsential has over 40 years of experience in the market research industry and has been conducting successful loyalty and customer experience management programs for its clients for over 15 years.

Corsential is the Client Experience Management (CEM) division of Greenwich Associates - a research-based strategy management services firm for financial professionals.

http://www.corsential.com/

QuestBack enables organisations to gain insights from customer and employee experiences, through leading feedback and dialogue solutions. We offer state of the art software and related services for Enterprise Feedback Management (EFM), customer experience management, social CRM and market research. QuestBack automates multichannel feedback collection and touch point measurement, empowers analysis and reporting, and triggers organisations to act according to the results. Our web based end-to-end platform is leveraged within more than 4,000 organisations around the world through all modern feedback channels.

http://www.questback.com/

Telnet Networks delivers end to end solutions to verify and monitor key network projects. We represent leading suppliers that enable customers to analyze, troubleshoot, monitor, manage, and secure today's complex converged network infrastructures.

http://www.telnetnetworks.ca/about-telnet-networks/telnet-networks-management-news/78-contact-centre/892-customer-experience-strategies-summit.html

Monitor helps organizations grow. We work with leading corporations, governments and social sector organizations around the world on the growth issues that are most important to them.

Growth is a complicated problem. It involves identifying new opportunities through creativity and insight; it also involves the hard work of removing the barriers to growth that build up over time in any organization. It's about knowing where to grow, but also how to overcome what holds you back.

We partner with client organizations as their integrated resource for growth. The results are impressive: we typically double the rates of growth of our clients' businesses. How do we do this? Since our founding in 1983 by six entrepreneurs, including Harvard professor Michael Porter, we have invested heavily in developing leading-edge ideas, approaches, and methods—and in making them practical for clients to use on their toughest problems and biggest opportunities. We have also invested in learning about how to apply these ideas in client organizations and how best to work with clients to achieve the results they seek.

Monitor offers a portfolio of strategic advisory, capability-building, and capital services for clients seeking to grow top- and bottom-line performance, shareholder value, the skills of their people and organizations, and their social impact. By bringing all these services to bear, we partner with our clients to generate sustainable growth.

http://www.monitor.com/

Fifth P is a customer experience agency that was founded upon the belief in "better"... be it a better customer experience, better employee experience, or both. That is why we are so passionate about helping organizations achieve better and become who they say they are.

At Fifth P we are Human Interaction Experts who "Believe in Better". We work with many recognized service oriented organizations helping them be who they say they are. Our clients appreciate how our experience design process connects customer and employee insights, creative ideas, relevant technologies and industry leading subject matter expertise to help them design, implement and measure their ideal customer or employee experience.

http://www.fifthp.com/

Quinzee is an innovative customer engagement platform for the utilities industry, changing the way customers understand and engage with their energy use. Quinzee - a simple way to be smart about energy.

http://www.quinzee.ca/

ResponseTek is a leader in the design, development and deployment of customer experience management (CEM) software. And we've been in the business since the start.

In 1999, the world of multi-channel feedback collection and market research was in its infancy and application service providers (ASPs) were just starting to realize the future of software as a service. We were there, innovating in the space and creating the first generation of CEM solutions.

Through our work with some of the world's most innovative and forward-thinking customer management companies, we have consistently provided proven, industry-focused solutions specifically designed for continuous business improvement.

Recognized by industry analysts such as Gartner, Forrester and Ventana as a leader in CEM, enterprise feedback management and customer service software, we have endeavored to translate our work with our clients into industry thought leadership on best practices in CEM, and what the future holds for market research and customer feedback.

Our client successes and industry recognition are important factors in how we have achieved today's success, and part of the reason why we're leaders in the CEM industry.

http://www.responsetek.com/

Plastic Mobile is an award-winning mobile marketing agency of thinkers, artists, creators and builders with one common aspiration: to create extraordinary user experiences. Plastic Mobile is at the heart of the evolution of interactive mobile technology, pushing the boundaries and setting the bar for the standard of quality.

Known for many quality, first-in-kind mobile initiatives, Plastic Mobile delivers exceptional client services and highly customized mobile solutions for all platforms. With a diverse client list of some of North America's best brands, including Rogers, Pizza Pizza, Air Miles, Axe and Royal Le Page, they are the proud recipients of myriad awards and recognitions, including the 15th annual Webby shopping award, "the Oscars of the Internet," and featured as the poster child for mobile UX/UI and design by Forrester Research in the case study, "Pizza Pizza Cooks up a Successful Mobile App." Check us out at, www.plasticmobile.com.

http://www.plasticmobile.com/

CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the "event site," we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to receive a wealth of online resources including: •Live webcasts •White paper and featured column library •Contact Center and CRM News •Vendor Directory •Calendar of Events from Around the World •Virtual Conferences in Workforce management, Quality Assurance, Speech Analytics and Multi-Channel Strategies www.crmxchange.com

CRMXchange is a premier web site dedicated to providing information in an interactive environment for CRM/Contact Center professionals. The site offers white papers, newsroom, monthly columns, a showcase for products and services for the industry, and free webinars on a variety of CRM and Contact Center issues.

http://www.crmxchange.com/

The Canadian Institute of Marketing is an organization of professional marketers whose credentials are based upon a strong and lengthy period of education in marketing, and/or business management with marketing responsibilities. Full members hold several years of experience as marketers at a senior level (with marketing staff supervision responsibilities), or corporate strategic and/or tactical marketing planning positions. The Institute was established in 1982 on the organizational structure, membership requirements and standards of the Chartered Institute of Marketing, UK. Based in Canada, the Institute has a global focus and welcomes membership applications from marketers residing in other countries.

http://www.professionalmarketer.ca/

The International Customer Service Association Canada – Toronto Chapter is a not for profit organization with over 2,500 members in Canada. Our members come from various industry sectors and include passionate service professionals who are committed to making a difference in their organizations.

We have been around since the 1980's helping individuals gain knowledge and organizations deliver exceptional service. Our Advisory and Executive councils are senior Customer Service Professionals who work with the ICSA in providing direction, guidance, endorsement and support in raising the awareness of exceptional service throughout the industry. They have been instrumental in the growth and importance of this prestigious organization and ensuring value through our programs and services.

Our award winning training programs, breakfast meetings, consulting, recruiting, vendor relationships, conferences, special events, Gala Awards Night are only a sample of what we offer. We have become the GO TO organization for everything Customer Service. Being a leader in the customer service industry requires commitment, determination, knowledge and a passion. We invite you to be a part of our family. You don't have to be a member to attend our events.

http://icsa.on.ca/

Customer Service Institute of Canada is a non-profit national membership organization positioned to guide and advance the growing practice of Customer Experience Management as an established and recognized professional discipline.

CSI Canada is dedicated to the advancement of an industry association for customer service professionals with the goal of promoting knowledge and professional development in the philosophy and practice of customer experience management through education, certification, promotion of ethical standards, and professional competency. Our training programs help customer service professionals increase their earning potential, develop leaderships skills, and improve the outcome of their organization's customer buying experience.

CSI Canada membership is comprised of customer service educators, industry practitioners who have the responsibility of delivering the customer experience, and vendors who support the industry with products and services.

CSI Canada also delivers frontline customer service training for organizations, administers the Certified Customer Service Manager, (CCSM) and the Certified Customer Service Professional, (CCSP) designations, and participates with The National Service Standard, the first Canadian national standard for customer service excellence that promotes excellence and integrity by all Canadian organizations in the practice and delivery of customer service excellence.

CSI Canada also provides services in the areas of customer service on-site seminars and workshops, consulting, keynote speakers and recruiting services for all customer service professionals.

http://www.csicanada.ca/

Contact Management magazine is published Quarterly, Spring/Summer/Fall Winter.

Our SPRING ISSUE issue includes the Official Industry Directory, a guide to more than 300 companies which supply software, hardware, funishings, products, services and consulting advice to Canada's contact centre industry.

Contact Management is mailed to 5,300 individually addressed executive readers from across the country, and includes key executive management in contact centres, IT departments, customer service areas and help desks.

http://www.contactmanagement.ca/

CSM is the leading online magazine and community for customer service professionals. The CSM website is packed with customer service articles, skills and tips - all designed to help improve your customer service. Join for free and receive a valuable customer service newsletter each month.

http://www.customerservicemanager.com