The Customer Experience Shifts To Online Services
Delivery services are becoming more popular as we bunker down during the pandemic across several industries. With an increase of lockdowns, quarantines, and social distancing, we look to convenient services to help with our everyday errands. So, there’s no surprise …...
5 Steps to Delivering the Best Experiences this Season
Optimizing in-person experiences while streamlining digital and contactless interactions will be more important than ever before this holiday season. Where to start? We’ve broken it down into five steps that companies can take today in order to help deliver an …...
Ericsson and Verizon Merge As CX Leaders With This New Strategy
In this recent article, Analisa Domenic, the Head of Marketing, Customer Unit Verizon, at Ericsson, admits that she is guilty of thinking that she knew which marketing tools worked best. With her 25+ years of experience in senior marketing roles, …...
Technology Transforms High Risk Interactions to Reveal the Future of In-Restaurant Dining
Power up to 80% of in-person dining experiences with almost no physical contact COVID-19 restrictions and protocols have accelerated the need to transition to real-time customer and staff communication. Ensuring safety along each step of the customer journey is the …...
Fast, rich video insights power amazing mobile experiences at Del Taco
Specializing in American-style Mexican cuisine, Del Taco is always looking to stay ahead of the competition and improve their customer experience. To evaluate the impact of proposed changes to their stores and menus on customer impressions, the business needed to …...
3 Ways You May Be Disconnected From Your Employees
Capturing signals is crucial when trying to understand the employee experience. However, the analysis and ability to turn those insights into action to drive real impact in the workplace is when the magic happens. Introduction: “Employee expectations were rapidly changing …...
Technology Helps Remove Risky Interactions to Deliver the Future of Hospitality
Power up to 80% of real-time guest experiences at scale, with almost no physical contact. COVID-19 restrictions and protocols have accelerated the need to transition to real-time guest and staff communication. Ensuring safety along each step of the guest journey …...
Reimagining the Workplace of Tomorrow
The way we work has changed. As remote work models become the new normal, companies are at risk of becoming more and more disconnected from their employees. With the future of work unfolding in real-time, it is now more important …...