As a Senior Director of Customer Solutions at Ada, a leading provider of AI-powered customer service solutions, Dylan brings almost 10 years of experience driving customer growth and satisfaction. Previously at UiPath, Dylan led pre-sales engineering and customer success teams, partnering with Fortune 500 companies to successfully drive savings from automation. In his current role, Dylan oversees the Customer Solutions organization responsible for pre-sales engagements, adoption and utilization best practices, and ongoing customer success initiatives for Ada’s conversational AI platform. By leveraging generative AI and predictive customer analytics, Ada’s solutions enable businesses to resolve customer inquiries instantly, in almost any channel or language
Day 1: May 31, 2023
Day 2: Jun 1, 2023
