Join David C Williams, AVP, Automation at AT&T for a 30-minute presentation on “Touchless Technologies for the Win” at The 12th Annual CX Strategies Summit. “Why Contactless Customer Experience is Crucial to your Business Survival” Take practical steps to: Ensure …... The post Why Contactless Customer Experience is Crucial to your Business Survival appeared first […]
We looked at an interview conducted earlier this year with Chain Stone Age and Jerry Campbell, a speaker of the Customer Experience Strategies (CXS) Summit. Mr. Campbell talks about how 7-Eleven took immediate measures to uplift its customer support operations in response …... The post 7-Eleven Elevates Customer Experience With Its New Mobile App appeared first on […]
Produced in partnership with Adweek and Deloitte Digital The role of the Chief Marketing Officer is rapidly evolving. Today, CMOs are charged with driving growth across the entire organization, from revenue to brand reputation, to innovation and customer retention, to …... The post CMO’s Guide to Customer Experience eBook appeared first on CX Canada 2024.
All companies are under pressure to deliver a brag-worthy customer experience (CX), but it can be difficult to know where to make investments that are likely to pay off. To guide the way, Zendesk partnered with ESG Research to build …... The post CX Champions: How CX Leaders Who Raise Their Game Are Driving Business […]
With mandatory closure caused by the pandemic, online sales rise making the online customer experience important for many brands. It’s “make-or-break” for businesses when creating a great user experience, and that’s why implementing tools that help improve accessibility is strongly …... The post Retail Reality: Now More Than Ever, Your Online Store Must Be Accessible […]
In an article written by eSSENTIAL Accessibility, a sponsor of the Customer Experience Strategies Summit, describes the importance of accessibility during a brand digital transformation. While many brands are focused on transforming processes and strategies into a digital-focused world, certain …... The post Digital Transformation and Digital Accessibility appeared first on CX Canada 2024.
The comprehensive accessibility service platform, eSSENTIAL Accessibility, shares with us their practical guide on how to bring your digital properties into compliance with the latest Web Content Accessibility Guidelines (WCAG). What is WCAG? The Web Content Accessibility Guidelines (WCAG) provides technical specifications …... The post A Practical Resource Guide for Achieving Digital Accessibility Compliance appeared first on […]
It’s no surprise that survey and feedback tools are a popular choice when collecting information from consumers. But they’re not always a good representation of our qualitative and quantitative data and are very selective in terms of its topic of …... The post Measure Experiences Without Surveys and Feedback Tools appeared first on CX Canada […]
The customer experience goes through several pivots in its lifetime to adhere to the ever-changing customer need. Many businesses face the reality of needing to adjust strategy more often than expected which may require new investments for these new plans. …... The post Convince Your Boss To Invest In CX appeared first on CX Canada […]
Today, businesses are quickly aligning their marketing, sales, and customer support teams as it is proven to improve business relations with clients. Customer-centric companies are 60% more profitable than companies that don’t focus on customers as per Forbes. To get insight from …... The post Launch Your New Customer Experience Program with Colin Crowley appeared first on […]