A Practical Resource Guide for Achieving Digital Accessibility Compliance
The comprehensive accessibility service platform, eSSENTIAL Accessibility, shares with us their practical guide on how to bring your digital properties into compliance with the latest Web Content Accessibility Guidelines (WCAG). What is WCAG? The Web Content Accessibility Guidelines (WCAG) provides technical specifications …...
How to Scale Your Business and Customer Service Program for Maximum Efficiency
We all know that a well-oiled customer service machine is a business imperative, but how do you know if yours is designed for maximum efficiency? While your customer service agents represent the single biggest cost in your contact center, there …...
5 Essential Ways to Use the Voice of Customer in Your Game-plan
Reopen with confidence: 5 Essential Ways to Use the Voice of Customer in Your Game-plan When mandatory shutdowns and restrictions start to ease, you need to be ready with a smart reopening strategy. Leveraging the Voice of the Customer is …...
Audience Insight E-Book
LEARN A LITTLE MORE ABOUT YOUR POTENTIAL LEADS. With large opportunities to generate profitable leads, the value of sponsoring the Customer Experience Strategies Summit is at an all-time high. We gathered insights from our audience to learn about their challenges and needs …...