Passionate Customer Experience professional who truly believes that businesses who focus on CX will be the leaders in their industries in the next decade.
My background is in software engineering and driving positive customer experiences. As a skilled strategist, I have created and managed projects to improve operational productivity, revenue generation, and reduce costs across small and large organizations. I lead with high Emotional Intelligence, focusing on developing individuals’ skills and creating an engaging, autonomous work environment for my teams.
Over 20+ years of customer-facing experience, working with customers in 30+ countries, I have developed a diverse understanding of cultural expectations and business processes. I use this expansive experience to create and design customer journey’s that delight and make life easier for the people we sell to. I spend my time writing and consulting on how to improve CX in a variety of industries, including e-commerce, SaaS, fintech and health care.
I love to travel and am able to live and work in Canada and the European Union.
