Usman Janvekar

Usman Janvekar is a seasoned leader in Digital Transformation and Customer Experience known for driving innovative digital and analytical strategies across global enterprises. With a robust academic background in Management Analytics, Innovation & Entrepreneurship, Usman possesses a deep understanding of how to leverage data and technology to foster business growth and operational excellence.

Usman has spearheaded multiple high-impact projects in customer experience and digital business transformation. His tenure at companies like Sanofi and GlaxoSmithKline has marked significant advancements in agile methodologies, analytics-driven business strategies, and digital marketing, resulting in substantial ROI improvements and enhanced customer engagement.

His expertise also extends beyond his corporate roles into consulting, where he has guided companies in harnessing AI to transform business operations. His practical experience in building proofs of concept (POCs) in AI positions him uniquely to advise on innovative product development. Through his workshops on design thinking further, he empowers organizations to ideate and implement AI solutions that enhance decision-making and operational efficiencies.

Driven by tangible outcomes that data and CX offer, Usman is dedicated to crafting innovative solutions that enhance customer engagement, streamline operations, and boost revenue growth, thereby making him a valuable leader and influencer in the business transformation space.