In this episode of the CX Virtual Events Series, “Pivoting Customer Experience During the Coronavirus Crisis”, the customer experience is a hot topic as current and typical strategies are disturbed forcing brands to make quick adjustments, innovative changes, and adapt to rapidly changing needs of consumers.
In-person interactions were at a halt and the customer experience was losing that “personal” touch. Many companies felt prepared already having tools in place for this loss. But it simply wasn’t enough to keep the attention of customers especially when other (more) important things were top of mind.
Thought-leaders Corey, VP of Strategic Learning & Development of CSPN, Liam Delap, Director of Enterprise Solutions of Pypestream, Sherif Mityas, Chief Experience Officer of TGI Fridays, and Todd Unger, Chief Experience Officer of American Medical Association, help provide insight on the best practices when making a pivot in your CX strategy. Watch the full webinar for full details.
