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Hilton Toronto Airport Hotel & Suites
Toronto, ON

Tuesday, May 12 &
Wednesday, May 13, 2026

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CUSTOMER EXPERIENCE STRATEGIES SUMMIT

North America’s only event showcasing executable models tailored for CX professionals

Hilton Toronto Airport Hotel & Suites
Toronto, ON

Tuesday, May 12 &
Wednesday, May 13, 2026
WHY ATTEND REGISTER NOW

20+ HOURS OF INNOVATIVE CONTENT

10+ HOURS OF NETWORKING

40+ TOP CX, DCX & CS SPEAKERS

93% OVERALL ATTENDEE SATISFACTION AT OUR CX EVENTS

MAXIMIZE YOUR ROI BY UNIFYING CUSTOMER EXPERIENCE, CUSTOMER SUCCESS, & DIGITAL CX

Join leaders in CX, Customer Success, and Digital CX from top North American brands. Discover actionable strategies to transform how you engage, retain, and delight customers. Seats are limited. Secure yours before it’s too late! 

 

CX Track: Lead with Impact 

  • Turn Customer Experience into a revenue-driving engine 
  • Build strategies that align your organization around the complete customer journey 

 Customer Success Track: Drive Retention  

  • Move from reactive support to proactive relationship management 
  • Identify barriers and ensure customers succeed at every stage of their journey 

 DCX Track: Digitally Transform Experiences 

  • Integrate digital touchpoints to streamline engagement 
  • Use technology to anticipate customer needs and remove friction 

This summit features notable organizations, including PetValu, TIME, HubSpot, Kraft Sports + Entertainment, Bobsleigh Canada Skeleton, Ontario Arts Council, Metergy Solutions, Tennis Canada, Yelp, FortNine & Defender Marine, CBC, Canlan Sports, Snuggle Bugz, and many more!

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CONNECT WITH YOUR PEERS IN INTERACTIVE SESSIONS

Don’t miss the unique opportunity to connect, engage and learn with top CX, CS and Digital experts! With a range of dynamic formats and plenty of chances to have fun and unwind, this is an experience you won’t want to miss. You can look forward to:

  • Interactive sessions, round tables and breakout discussions across three tailored streams.
  • Curated learning opportunities focused on customer experience, digital experience, and customer success.
  • Face‑to‑face networking (including speed networking) and virtual streaming for greater accessibility.
  • Virtual streaming for greater accessibility
  • Breakfast, lunch and evening drinks reception.
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DRIVE MEASURABLE IMPACT BY UNITING CX, CS & DIGITAL EXPERIENCE WITH AI-POWERED TRANSFORMATION

Join CX and Customer Success leaders for two high-impact days focused on accelerating results through customer experience models. Reserve your spot today to explore: 

CX Track: Deepen Client Relationships 

  • Use data-driven insights to strengthen engagement and improve overall performance 
  • Turn feedback loops into ongoing, measurable business outcomes 

Customer Success Track: Drive Real Results 

  • Implement domain-specific AI solutions integrated with your CRM 
  • Automate data translation and transformation to eliminate repetitive manual work 

DCX Track: Transform with AI 

  • Analyze customer sentiment to uncover actionable insights 
  • Harness customer experience, customer success and digitization strategies to deliver measurable impact across your organization 
VIEW AGENDA

WHO SHOULD ATTEND?

At the CX Strategies Summit, tackle the challenges specific to your organization! Enjoy three tracks of content focused on customer experience, customer success  and digital customer experience to suit your needs. 

 

WHO WILL BENEFIT FROM THE EVENT? 

 

Financial Services: Customer Experience, Customer Success, Client Services & Relationship Teams, Customer Insights & Analytics, CRM, Loyalty & Engagement, Service Operations, Product, UX/UI & Digital Platforms, Automation, AI & Customer Journeys 

 

Retail and E-Commerce: Retail & E-commerce Operations, Customer Experience & Customer Success, Customer Support & Service, Customer Insights & VoC, CRM, Loyalty & Customer Marketing, Digital & Omnichannel Experience, Fulfillment, Delivery & Post-Purchase, Product, UX/UI & CRO, Personalization & Digital Merchandising, Fraud, Trust & Safety, AI & Automation 

 

SaaS Companies, Customer Support & Technical Support, Customer Experience & Customer Success, Customer Insights, Analytics & Vo, CRM, Retention & Customer Marketing, Digital Experience & Self-Service, Product Experience (PX), UX/UI, Onboarding, Adoption & Enablement, Product-Led Growth Functions, Service Operations & Optimization, Automation, AI & Support Automation 

 

Hospitality: Guest Experience & Customer Success, Guest Services, Reservations & Front Desk, Customer Insights & VoC, CRM, Loyalty & Guest Engagement, Digital & Omnichannel Experience, Hotel, Property & Service Operations, UX/UI, Booking & Platform Experience, Personalization & Guest Journeys, AI & Automation 

 

Entertainment & Sports: Customer Experience, Fan Experience, Audience Experience, Guest Experience (Events & Venues), Community Experience, Member Experience (Season Ticket Holders, Loyalty), Customer Success, Fan Engagement, Subscriber Success (Streaming Platforms), Membership Engagement, Support & Client Services, Partner Experience (Sponsors/Stakeholders), UX/UI Design, Event Operations, Ticketing & Customer Operations, Hospitality Operations 

B2B Sector: Account Management & Client Services, Customer Insights, Analytics & VoC, CRM, Customer Experience & Customer Success, Retention & Customer Marketing, Digital & Omnichannel Client Experience, Technical Services & Support Teams, Service Delivery & Project/Program Management, Operations & Process Improvement, Product Experience & Client Training, Automation, AI & Workflow Enhancement 

Public Sector: Citizen Experience & Service Quality, Public Service & Client Service Teams, Customer Insights, Analytics & Feedback Programs, Digital Government & Omnichannel Services, Service Transformation & Digital Platforms, CRM, Engagement & Community Outreach, Service Operations & Process Improvement, UX/UI & Public-Service Platform Design, Personalization, Automation & AI for Public Services, Trust, Safety, Security & Compliance 

Leisure, Travel & Tourism: Customer Experience & Passenger Experience, Customer Success (Travel Partner & Loyalty programs), Customer Support, Reservations & Call Centre Teams, Customer Insights, Analytics & VoC, Digital & Omnichannel Experience (App, Web, Airport, In-flight), Airport, Airline & Travel Operations, Ticketing, Check-in & Journey Management, Loyalty, Frequent Flyer & Membership Programs, UX/UI & Digital Travel Platforms,Safety, Compliance & Service Quality, AI, Automation & Disruption Management 

Telecommunication & Media: Customer Experience & Customer Success, Customer Support, Technical Support & Service, Customer Insights, Analytics & VoC, CRM, Loyalty & Subscriber Engagement, Digital & Omnichannel Experience (App, Web, Retail, Contact Centre), Streaming & Digital Platform Experience, Trust, Safety & Fraud Prevention, AI, Automation & Self-Service Platforms 

Utilities: Residential Customer Experience, Commercial Customer Experience, Customer Engagement, Customer Relations, Customer Success, Key Account Management, Customer Support, Billing Operations, Contact Centre Operations, Field Service Experience, Outage Communications, Service Delivery, Digital Experience, UX/UI Design, Customer Portal Experience, Self-Service Experience, Voice of Customer, Community Engagement, Stakeholder Engagement, Partner Experience, Service Operations, Customer Operations, Outage Experience, Customer Connections, Public Engagement Events, Customer Education. 

Pharmaceuticals & Healthcare: Patient Experience & Customer Experience, Patient Support & Care Coordination, Customer Success (Patient / Provider Engagement Programs), Customer Insights, Analytics & Voice of Patient (VoP), CRM, Loyalty & Patient Engagement, Digital & Omnichannel Health Experience (Portals, Apps, Telehealth),  Compliance, Safety & Risk (Patient-Centric Functions), AI, Automation & Self-Service for Patients and Provider 

LEARN MORE ABOUT WHO ATTENDS

2026 FEATURED SPEAKERS

VIEW ALL SPEAKERS

Steve Clancy

VP, Customer Success

TIME

Ramzi Rabbani

Chief Product Officer

FortNine & Defender Marine

Tanbir Grover

Chief Marketing and Digital Officer

Pet Valu

Jeff Deline

Chief Revenue Officer

Kraft Sports + Entertainment (New England Patriots)

Jesse Lumsden

High Performance Director

Bobsleigh Canada Skeleton

Sebastian Cualla

Director, Midmarket Customer Success

HubSpot

Jaspreet Sandhu

CX Executive Director, Public Affairs & Communication

Ontario Arts Council

Katherine Perrin

Director, Client Marketing & CX

Metergy Solutions

HARNESS THE ADVANTAGES OF A HYBRID EVENT EXPERIENCE

This hybrid format is intentionally crafted to ensure attendees gain maximum value and flexibility! 

  • Grow your network by connecting with a larger, more diverse audience across both in-person and virtual channels. 
  • Build meaningful relationships through a full week of pre-event virtual networking. 
  • Engage directly with industry experts through scheduled in-person or virtual meetings. 
  • Connect with peers using AI-powered matchmaking tailored to your interests and goals. 
  • Access on-demand sessions and event content anytime, from anywhere. 
SECURE MY PLACE

Testimonials

"Excellent presentations. Very informative and a good variety."

Executive Director, National Operations and Guest Experience, Cineplex

"Amazing experience. Wonderful to see various industries focused on the client experience and a great opportunity to learn from industry experts. Speakers and presenters were very engaging and passionate about their business and areas of expertise."

Sr. Manager, Client Experience Delivery, United Way Ottawa

"Like the “wow” moment we’ve come to expect from movies, each presentation has provided a golden nugget that can be integrated in any business model to drive improvements in the customer experience."

Manager of Inforce Services, Foresters Financial

"Great insights. Good variety of topics and different points of view on the customer experience."

Customer Experience Specialist, OLG

"Excellent speakers. Provided a wide array of insights. Good diverse views."

E-City Management Consultant, City of Toronto

"I was very pleased with the variety of perspectives on customer experience we were able to hear about based on presenters with a wide range of backgrounds and expertise."

Director, Social Learning, D&H

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SPONSORSHIP

Connect with an unparalleled network of senior CX executives looking to invest in impactful solutions.

ACCESS MEDIA KIT

Get the media kit for sponsor benefits, audience info, and branding opportunities.

SPEAK AT THE SUMMIT

Be part of this leading CX event, promote your triumphs, and share your lessons learned.