Resources

Why Contactless Customer Experience is Crucial to your Business Survival

Join David C Williams, AVP, Automation at AT&T for a 30-minute presentation on “Touchless Technologies for the Win” at The 12th Annual CX Strategies Summit. “Why Contactless Customer Experience is Crucial to your Business Survival” Take practical steps to: Ensure …...

Learn to Quickly Pivot and Adapt to Rapid Changes in CX

In this episode of the CX Virtual Events Series, “Pivoting Customer Experience During the Coronavirus Crisis”, the customer experience is a hot topic as current and typical strategies are disturbed forcing brands to make quick adjustments, innovative changes, and adapt …...

Strategy Institute

A Deeper Conversation on Empathy in the World of CX

In this episode of the CX Virtual Event Series, “Empathy: The Key to Great CX During the COVID-19 Crisis” emphasizes on the importance of maintaining a strong relationship with customers by showing them support and care through various channels and …...

Strategy Institute

David Bradshaw on the Customer Experience

Hear from David Bradshaw, the VP of Customer Experience at ATB Financial in this short interview on the customer experience. He is an accomplished Executive in sales, customer experience and contact centre start-up, expansion and turnaround. ATB Financial is a …...

David Bradshaw

Vice President, Customer Care, ATB Financial