14th ANNUAL CUSTOMER EXPERIENCE STRATEGIES SUMMIT

Canada’s only event addressing both Customer Experience and Customer Success challenges

Sheraton Centre Toronto Hotel
Toronto, ON

Wednesday, May 28 & Thursday, May 29, 2025

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The 13^th Annual Customer Experience Strategies Summit returned to Toronto in 2024 with CX experts from top North American brands. The event was a resounding success, and attendees left enriched and inspired. Here’s what they experienced:

Upgraded their 2024 CX plan of action by tracking crucial CX aspects and profitability links in terms of cause and effect.
Combined the power of analytics and artificial intelligence to enable smarter decisions at scale.
Invested in top notch CX to increase thier brand value and long-term financial gains.
Implemented a strategic approach to align CX, digital transformation, and marketing preparing for the future of boundless experiences.
Devise and monetize the strategic value of CX and increase conversions.
Leave with best practices from 40+ senior CX executives.

Attendees networked with North America’s top brands including Paramount+, Under Armour, Bell, Rogers, PeakSpan Capital, Indigo, Greater Toronto Airports Authority, Permashield USA, IGM Financial, Knix, Canlan Sports, City of Markham and many more!

This year’s edition featured interactive sessions, curated breakout learning, and face-to-face networking opportunities, with the conference also streamed virtually for increased reach and higher engagement.

Transforming CX Strategies at Scale

Merged the power of analytics and artificial intelligence to enable acute decisions at scale.
Designed a perpetual business motion to grow revenue, profit, and retention efficiently and consistently with insights from PeakSpan Capital.
Uncovered untapped revenue streams by bridging gaps between business process-led ERP and experience delivery, showcased by Under Armour.
Created a ‘phygital’ fusion of physical and digital interactions for enhanced value.
Sourced best practices from Permashield USA to build an empowered and diverse CX team, collaboratively solving challenges and boosting sales.
Learned how the City of Markham reinforced its citizens’ belief in government competence, effectively bridging budget and technology gaps.

View 2024 Agenda

EXPERIENCE INTERACTIVE NETWORKING AT ITS BEST

Attendees immersed themselves in the customer experience rabbit hole through engaging roundtable discussions. Here’s what they enjoyed:

Shared common challenges and best practices with CX peers on various topics of their choosing.
Participated in a quick icebreaker during speed networking, achieving their conference networking goals in a fun and agile fashion.
Exchanged LinkedIn information and expanded their network by meeting like-minded individuals.
Brainstormed innovative methods to fill gaps in their customer experience strategies.

HARNESS THE POWER OF AN IN-PERSON & VIRTUAL EVENT

This hybrid experience was specially designed to help attendees capture the most value possible!

Expanded networks and enhanced peer-to-peer learning with a larger audience and broader reach of attendees.
Cultivated lasting connections through one week of pre-event virtual networking on the summit platform.
Consult industry experts and get your toughest questions answered by scheduling in-person or virtual one-to-one meetings.
Connected and built relationships with peers who had similar interests and career objectives using AI matchmaking tools and filters.
Enjoyed on-demand speaking sessions and content that could be viewed anytime, anywhere.

2024 SPEAKERS

Matthew Cowling

VP, Marketing & Growth

Jessica Gale

EVP, Chief Customer Officer

Carlo Savino

Leila Jalai

SVP Global Planning & Inventory Management

Michael Mak

AVP, Digital Product

Andrew Myers

VP, Data & Insights

Katie Mares

Co-Owner

Corby Fine

VP, Digital Marketing & Performance

SEE ALL SPEAKERS

DRIVE DEMAND GENERATION WITH INTENT-BASED BUYERS

The CXS Summit brings together the biggest names in customer experience and provides them with leading solutions in an environment conducive to forging long term business partnerships.

This is your opportunity to cultivate relationships with key CX influencers and buyers at this exclusive event. Build your pipeline with qualified sales leads by taking advantage of one of our limited sponsorship opportunities now.

See Sponsorship Opportunities

Testimonials

Excellent presentations. Very informative and a good variety.

Adam Cuthbert

Executive Director, National Operations and Guest Experience, Cineplex
Amazing experience. Wonderful to see various industries focused on the client experience and a great opportunity to learn from industry experts. Speakers and presenters were very engaging and passionate about their business and areas of expertise.

Jennifer Vassell

Sr. Manager, Client Experience Delivery, United Way Ottawa
Like the “wow” moment we’ve come to expect from movies, each presentation has provided a golden nugget that can be integrated in any business model to drive improvements in the customer experience.

Michael Canizares

Manager of Inforce Services, Foresters Financial
Great insights. Good variety of topics and different points of view on the customer experience.

Katelyn Lajoie

Customer Experience Specialist, OLG
Excellent speakers. Provided a wide array of insights. Good diverse views.

E-City Management Consultant, City of Toronto
I was very pleased with the variety of perspectives on customer experience we were able to hear about based on presenters with a wide range of backgrounds and expertise.

Peter Brock

Director, Social Learning, D&H