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Join us at the Customer Experience Strategies Summit in spring 2025! This event brings together CX & CS experts from leading brands across North America. Secure your spot today and:

• Elevate your customer success process from a support function to a revenue-driving growth engine.
• Align organizational-wide initiatives through CS operations in your CX journey mapping.
• Position and strategize end-to-end CS programs both internally and externally to streamline your CX.
• Transform your design thinking experimentation to transform the digital experience and amplify conversions.
• Develop a robust data governance strategy to safeguard your customers’ privacy.

This summit features notable organizations, including TikTok, TELUS, LinkedIn, HubSpot, Google, and many more!

Unlock the ROI of CX with smart customer success models tied to areas of specific, tangible returns on investment. Delve into all the hottest topics discussed over two incredible days.

• Rebuild your CS programs by partnering with other brands and influencers with the help of TikTok and the Four Seasons Hotel.
• Increase customer retention with insights from Canada Life by developing both the transactional and interpersonal relationships with your customers.
• Drive robust customer ROI with best practices from HubSpot to promote effortless renewals, expansion, and upsells.
• Discover how to best invest in AI-powered tools to boost your CX team’s productivity with Google.
• Find supporting data for your business case and win over key project stakeholders with

This hybrid experience is specially designed to help attendees capture the most value possible!

• Expand your network with a larger audience and broader attendee reach.
• Build connections through one week of pre-event virtual networking.
• Consult industry experts by scheduling in-person or virtual meetings.
• Connect with peers using AI matchmaking tools based on shared interests.
• Access on-demand sessions and content anytime, anywhere.

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