7:30 am
NETWORKING BREAKFAST: BUILD COMMUNITY CONTACTS
8:45 am
OPENING COMMENTS FROM YOUR HOST
9:00 am
KEYNOTE: COMBAT A SUPERFICIAL APPROACH TO CX
How to Bolster Buy-In by Aligning CX and Business Value
9:30 am
EXCLUSIVE CS SESSION: BATTLE SURVEY SATURATION
How to Get Creative to Get Customers to Communicate Back
10:30 am
ROUNDTABLES: DISCOVER THOUGHT-PROVOKING IDEAS
11:00 am
EXHIBITOR LOUNGE: VISIT BOOTHS & SOURCE EXPERTISE
11:30 am
INDUSTRY EXPERT: CUSTOMER LIFETIME VALUE
How the B2B Ecosystem Offers Higher Customer Lifetime Value (CLV)
11:30 am
INDUSTRY EXPERT: CUSTOMER SUCCESS ADAPTATION
Gain Insights Beyond the SaaS Industry
12:00 pm
CASE STUDY: BRIDGE THE GAP BETWEEN MARKETING & CUSTOMER EXPERIENCE
Align Marketing Initiatives with the Evolving Landscape of CX
12:00 pm
CASE STUDY: CUSTOMER HEALTH SCORE
Develop a Customer Health Score to Strengthen Your Customer Success Capabilities
12:30 pm
NETWORKING LUNCH: DELVE INTO INDUSTRY CONVERSATIONS
1:30 pm
EXHIBITOR LOUNGE: VISIT BOOTHS & WIN PRIZES
1:45 pm
PANEL: INFLUENCER MARKETING IN CX
How Influencers Can Expand Your Reach and Enhance Your Brand Discovery
1:45 pm
PANEL: INVESTIGATING SERVICE & EXPERIENCE TRENDS IN 2025
Combat CX and CS Challenges for Superior Customer Experience
2:15 pm
INDUSTRY EXPERT: IMPROVE CX WITHIN THE FULFILLMENT PROCESS
How to Beat the Big Giants in the Industry to Escalate Customer Count
2:15 pm
INDUSTRY EXPERT: CS TRENDS & EVOLUTIONS
Partnering with Outside Parties to Drive Customer Success
2:45 pm
CASE STUDY: BE A PURPOSE-DRIVEN BRAND
Align Your Purpose with Your Passion to Build a Disruptive Brand
2:45 pm
PRESENTATION: CUSTOMER SUCCESS METRICS
Identify and Solve Your Customer Success Gaps
3:15 pm
EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT INDUSTRY EXPERTS
3:45 pm
PRESENTATION: CUSTOMER DATA PLATFORM
Why a CDP is a Must-Have, Not a Nice-to-Have, to Drive Bottom-Line Results
3:45 pm
PRESENTATION: RELATIONSHIP BUILDING WITH KEY DECISION-MAKERS
Become a Trusted Advisor to Your Clients to Ensure Long-Term Success
4:15 pm
CLOSING KEYNOTE: BEYOND CX — THE TOTAL EXPERIENCE (TX)
Fine-Tune TX as the Human-Centered Design for a Holistic Experience
4:45 pm
CLOSING COMMENTS FROM YOUR HOST
5:00 pm