2024 Agenda - Day 2
Please note that all times listed are EST (Eastern Standard Time; -4:00 UTC)
7:30 am
7:30 am
NETWORKING BREAKFAST: BUILD COMMUNITY CONTACTS
8:45 am
8:45 am
OPENING COMMENTS FROM YOUR HOST
9:00 am
9:00 am
FIRESIDE KEYNOTE: EVOLUTION OF CX
HOW TO LIVE UP TO CX THROUGH CONTINUAL REINVENTION
9:30 am
9:30 am
TRACK 1: DIGITAL TRANSFORMATIONSPOTLIGHT FIRESIDE: UNIQUE SOLES FOR UNIQUE SOULS
9:30 am
9:30 am
TRACK 2: CUSTOMER OBSESSIONSPOTLIGHT: DIGITAL SUPPLY CHAIN
How CX is Disrupting the Supply Chain World from the Inside Out
10:05 am
10:05 am
TRACK 1: DIGITAL TRANSFORMATIONPANEL: SMART CUSTOMER CARE IN THE AGE OF INSTANT GRATIFICATION
Transforming Customer Experience While Dealing with the Unexpected
10:05 am
10:05 am
TRACK 2: CUSTOMER OBSESSIONFIRESIDE: OUT WITH THE OLD
How Customer Experience is Rewriting the Rules for Business Success.
10:35 am
10:35 am
TRACK 1: DIGITAL TRANSFORMATIONPRESENTATION: USING AI TO INCREASE PDP CONVERSION
How to Increase Conversion Rate on PDPs by Up to 15% While Saving Time
10:35 am
10:35 am
TRACK 2: CUSTOMER OBSESSIONFIRESIDE: THE SCIENCE OF EXPERIENCE
How Design Thinking, Experimentation, and a Customer-Centric Mindset Can Transform the Digital Experience
11:05 am
11:05 am
ROUNDTABLESDISCOVER THOUGHT-PROVOKING IDEAS
11:30 am
11:30 am
EXHIBITOR LOUNGE: VISIT BOOTHS & SOURCE EXPERTISE
12:00 pm
12:00 pm
INDUSTRY EXPERT: NEXT-GENERATION CONTACT CENTERS
12:30 pm
12:30 pm
TRACK 1: DIGITAL TRANSFORMATIONSPOTLIGHT: BUILDING AI PRODUCTS TO BOOST CX
How to Build Products in AI for Operational Excellence
12:30 pm
12:30 pm
TRACK 2: CUSTOMER OBSESSIONCASE STUDY FIRESIDE: CX INVESTMENTS
Why CFOs and CXOs Should Be Best Friends
1:05 pm
1:05 pm
INDUSTRY EXPERT: OMNI CHANNEL STRATEGY
Building and evolving an omnichannel strategy
1:35 pm
1:35 pm
NETWORKING LUNCH: DELVE INTO CX CONVERSATIONS
2:00 pm
2:00 pm
EXHIBITOR LOUNGE: VISIT BOOTHS & WIN PRIZES
2:30 pm
2:30 pm
PRESENTATION: FINANCIAL EVOLUTION
Empowering Consumers with Digital CX
3:00 pm
3:00 pm
FIRESIDE: CUSTOMER EXPERIENCE HIERARCHY OF NEEDS
3:30 pm
3:30 pm
EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT CX EXPERTS
4:00 pm
4:00 pm
FIRSIDE CASE STUDY: DIGITAL TRANSFORMATION THROUGH STRATEGIC COLLABORATION
Futureproofing CX for Emerging Consumer Brands
4:30 pm
4:30 pm
FIRESIDE CHAT: DATA INTO ACTION
McGolden Feedback: Embedding the Voice of the Customer
5:00 pm
5:00 pm
CLOSING COMMENTS FROM YOUR HOST
5:15 pm
5:15 pm