2024 Agenda - Day 1
Please note that all times listed are EST (Eastern Standard Time; -4:00 UTC)
7:30 am
7:30 am
NETWORKING BREAKFAST: BUILD COMMUNITY CONTACTS
8:45 am
8:45 am
OPENING COMMENTS FROM YOUR HOST
9:00 am
9:00 am
SPOTLIGHT: CX FUNDAMENTALS THAT DRIVE PROFITABILITY
Separating Myths from The Facts; What is and What is Not CX
9:30 am
9:30 am
EXLUSIVE CX SESSION: DECISION INTELLIGENCE
How to Create an Impact of CX on Your ROI
10:00 am
10:00 am
INDUSTRY EXPERT: MASTERING B2B EXCELLENCE
Strategies for Harnessing B2C Insights to Transform B2B Customer Experience.
10:30 am
10:30 am
SPEED NETWORKING!MAKE MEANINGFUL CONNECTIONS
11:00 am
11:00 am
EXHIBITOR LOUNGE:VISIT BOOTHS & WIN PRIZES
11:30 am
11:30 am
PUBLIC SECTOR PANEL: GOVERNMENT CENTRIC TO CITIZEN CENTRIC
Reinforce Citizens’ Belief in Government’s Competence to Bridge Budget and Technology Gaps
12:00 pm
12:00 pm
TRACK 1: AI/CX 2024 & BEYONDFIRESIDE: DIGITAL & MOBILE PATHS
Digital and Mobile Paths to a Frictionless Customer Experience
12:00 pm
12:00 pm
TRACK 2: B2B CX/CUSTOMER SUCCESSFIRESIDE CHAT: DIVIDE & CONQUER WITH B2B CUSTOMER SEGMENTATION
How to Find New Customers and Increase Sales in B2B
12:35 pm
12:35 pm
INDUSTRY EXPERT: DATA: THE X FACTOR IN CX
Understand Your Customers with a Single, Enterprise-Wide View of Data to Pivot on a Dime
1:05 pm
1:05 pm
NETWORKING LUNCH:DELVE INTO CX CONVERSATIONS
2:00 pm
2:00 pm
EXHIBITOR LOUNGE:VISIT BOOTHS & WIN PRIZES
2:30 pm
2:30 pm
AFTERNOON KEYNOTE: WOMEN IN CX – DRIVE CHANGE FROM THE TOP
Attract Diverse Values with Collaboration and Inclusion to Enhance Your Authenticity
3:05 pm
3:05 pm
TRACK 1: AI/CX 2024 & BEYONDPANEL: CONVERGENCE OF GUEST EXPERIENCE AND CX
3:05 pm
3:05 pm
TRACK 2: B2B CX/CUSTOMER SUCCESSPANEL: ALIGN, GENERATE, AND GROW WITH B2B TRANSFORMATION
How B2B Companies Will Win the Competition for Growth
3:35 pm
3:35 pm
TRACK 1: AI/CX 2024 & BEYONDFIRESIDE: Thriving Through Transformation
Lead with Purpose and Passion for Superior Customer Experience
3:35 pm
3:35 pm
TRACK 2: B2B CX/CUSTOMER SUCCESSPANEL: DATA, CUSOMER FEEDBACK AND CUSTOMER SUCCESS
Secure Your Digital Transformation Journey by Streamlining Data
4:05 pm
4:05 pm
EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT CX EXPERTS
4:15 pm
4:15 pm
TRACK 1: AI/CX 2024 & BEYONDFIRESIDE: PHYGITAL IS A NEW BLACK
The Rise of ‘Phygital’ and Why it Should be on Your Radar
4:15 pm
4:15 pm
TRACK 2: B2B CX/CUSTOMER SUCCESSPRESENTATION: PERFORMANCE METRICS VS CX METRICS
How To Measure Success Through Customer Eye Using AI
4:45 pm
4:45 pm
POWER PACKED CLOSING KEYNOTE SESSION: BEYOND THE GAME
Designing Extra Ordinary Fan Experiences
5:15 pm
5:15 pm
CLOSING COMMENTS FROM YOUR HOST
5:30 pm
5:30 pm
EVENING RECEPTION: ENJOY GREAT CONVERSATION, MUSIC & NETWORKING
6:30 pm
6:30 pm