7:45 am
NETWORKING BREAKFAST: BUILD COMMUNITY CONTACTS
8:45 am
OPENING COMMENTS FROM YOUR HOST
9:00 am
CX KEYNOTE: REDEFINE YOUR CX
Redefining Customer Experiences for The Future of Work
9:30 am
C-SUITE EXCLUSIVE: CUSTOMER SUCCESS & CUSTOMER EXPERIENCE INTERSECT
Build a Loyal Customer Base to Boost Your Company’s Revenue
10:00 am
SPEED NETWORKING: MAKE MEANINGFUL CONNECTIONS
10:30 am
INDUSTRY EXPERT: DIVIDE & CONQUER WITH B2B CUSTOMER SEGMENTATION
How to Find New Customers and Increase Sales in B2B
11:00 am
EXHIBITOR LOUNGE: VISIT BOOTHS & SOURCE EXPERTISE
11:30 am
CASE STUDY: PERSONALIZED GUEST EXPERIENCE & HOSPITALITY
How Technological Advancements Impact Hospitality
11:30 am
CASE STUDY: PARTNER UP FOR LONG-TERM BENEFITS & CUSTOMER SUCCESS
Reach Customers Through Partnerships to Increase Brand Exposure
12:00 pm
INDUSTRY EXPERT: OUTSOURCING CX
Manage Fluctuating Call Volumes to Maintain Quality Standards
12:00 pm
INDUSTRY EXPERT: AI FOR CUSTOMER SUCCESS
Unlock the Potential of AI and Big Data to Drive Automation
12:30 pm
NETWORKING LUNCH: DELVE INTO INDUSTRY CONVERSATIONS
1:30 pm
EXHIBITOR LOUNGE: VISIT BOOTHS & WIN PRIZES
2:00 pm
PANEL: BUILD DIGITAL TOOLS & DOMAIN EXPERTISE TO REIMAGINE CX
Refine Your Perspective on Customer Segmentation to Uncover Intelligent Insights
2:00 pm
PANEL: END DISJOINTED CX DESIGN & AVOID A DIP IN RETENTION RATES
How to Bridge the Gap Between CX, Customer Service, and Customer Success
2:30 pm
INDUSTRY EXPERT: TOUCHLESS TECHNOLOGIES FOR THE WIN
Why Contactless Customer Experience is Crucial for Your Business Survival
2:30 pm
INDUSTRY EXPERT: CHOOSE THE RIGHT PLATFORM FOR BUSINESS GROWTH
Revolutionize Your Workflows with the Right CRM
3:00 pm
CASE STUDY: CUSTOMER ENGAGEMENT FROM BOOMERS TO GEN Z
Rethink Customer Contact to Drive Cross-Generational Engagement
3:00 pm
CASE STUDY: CUSTOMER JOURNEY MAPPING
Apply Holistic Customer Success Management to Grow Your Revenue
3:30 pm
EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT INDUSTRY EXPERTS
4:00 pm
FIRESIDE CHAT: BUDGET PLANNING FOR AN EVOLVED CUSTOMER EXPERIENCE
Plan Where to Increase, Decrease, or Experiment with Your CX Budget
4:00 pm
PRESENTATION: BUILD YOUR CUSTOMER SUCCESS BUSINESS CASE
Make a Business Case for Customer Success to Achieve Executive Buy-In
4:30 pm
CLOSING KEYNOTE: DECONSTRUCTING CX & CS
Look Beyond the Buzzwords and Reflect on Your Role as a CX/CS Practitioner
5:00 pm
CLOSING COMMENTS FROM YOUR HOST
5:15 pm
EVENING RECEPTION: ENJOY GREAT CONVERSATION, MUSIC & NETWORKING
6:15 pm