Reopen with confidence: 5 Essential Ways to Use the Voice of Customer in Your Game-plan
When mandatory shutdowns and restrictions start to ease, you need to be ready with a smart reopening strategy. Leveraging the Voice of the Customer is integral to your success. Read this eBook by Medallia to get your game-plan, and ensure your reopening doesn’t just go smoothly but also drives long-term brand loyalty.
Introduction:
“The next era of business is unfolding right now, and both customers and employees are looking forward to a controlled return to physical locations. Yet, 68% of people don’t want to rush this process¹. Failing to meet evolving
customer needs could cause a damaging brand moment, or worse, might be the catalyst to a business closing its doors for good. Here are five key experience management practices to help your business reopen successfully.”
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