Adapt or perish – it’s the mantra for nearly every industry in the digital age, but more pronounced in financial services, an industry often identified as technology laggards. Digital disruption is in full swing in the industry, particularly as its customer changes: as baby boomers and Gen X inch closer to retirement, Gen Y and Gen Z – with their high expectations for outstanding digital experience and low patience for its failure – have become the driving force in our economy and are re-shaping financial services.
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