At last year’s CXS Summit, Anita Ghosh of Bridgr moderated a discussion with Regina Warga of NY Life Financial about enhancing customer experience in financial services. They highlighted challenges like resistance and the need for a comprehensive toolkit, emphasizing the importance of human skills and addressing gaps in technology. A strong design culture and effective product management are key to success. Ongoing research reveals customer expectations, while change management relies on internal support. Emotional data balances metrics with customer feelings, and ethnographic research helps uncover customer needs.

Join us at the 2025 CUSTOMER EXPERIENCE FOR THE PUBLIC SECTOR Summit on March 18 & 19, 2025, at Hyatt Regency Toronto, ON. Discover the latest innovations in customer experience, connect with industry experts, and explore cutting-edge tools like machine learning that are reshaping the future of client services.

Download the conference brochure to explore the full agenda, speaker lineup, and key topics at the CUSTOMER EXPERIENCE FOR THE PUBLIC SECTOR Summit 2025.

Click here to register now: https://bit.ly/CXPS2025