At the 2024 Customer Experience Summit, Craig Stoss moderated a discussion on guest and customer experience with Lyndon File and Alex Cristiano. Lyndon shared Little Canada’s recognition as a top attraction and its visibility challenges. Alex emphasized the importance of customer experience in sports. The conversation covered the paradox of customer experience, empathy, and the need for executive sponsorship in CX initiatives.

Join us at the 2025 CUSTOMER EXPERIENCE FOR THE PUBLIC SECTOR Summit on March 18 & 19, 2025, at Hyatt Regency Toronto, ON. Discover the latest innovations in customer experience, connect with industry experts, and explore cutting-edge tools like machine learning that are reshaping the future of client services.

Download the conference brochure to explore the full agenda, speaker lineup, and key topics at the CUSTOMER EXPERIENCE FOR THE PUBLIC SECTOR Summit 2025.

Click here to download the brochure: SOURCE GROUNDBREAKING CONTENT | CX Canada 2024