In this must-watch presentation from the 2024 Customer Experience Strategies Summit, Usman Janvekar, CX Lead at Sanofi, revealed the transformative power of AI applications in modern business.
Usman highlighted a proven framework for AI application development, post-saving opportunities through advanced analytics, personalization strategies at scale, and future-proofing your customer experience approach.
What You’ll Learn:
Usman Janvekar
Sanofi
08 Apr 2025
32min 25sec
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In this groundbreaking session, Carlo Savino, Lenovo’s Head of E-Commerce, reveals how customer experience can become your most powerful business strategy. Carlo highlighted how to turn CX from a cost center into a revenue generator, to learn segment-specific experience design, …...
