We all know that a well-oiled customer service machine is a business imperative, but how do you know if yours is designed for maximum efficiency? While your customer service agents represent the single biggest cost in your contact center, there are simple things you can do to increase efficiency and reduce costs while also delighting your buyers.
What’s Inside:
- How to hire the right customer service reps
- What a world-class quality assurance program look like
- Key quality assurance evaluation methods
- Characteristics of the best quality analysts
- Tips for measuring employee engagement and satisfaction
