In this groundbreaking session, Carlo Savino, Lenovo’s Head of E-Commerce, reveals how customer experience can become your most powerful business strategy.

Carlo highlighted how to turn CX from a cost center into a revenue generator, to learn segment-specific experience design, to discover real-time feedback strategies and understand how loyal customers drive 600% more revenue.

What You’ll Learn:

• Lenovo’s approach to customer segmentation
• Innovative feedback integration techniques
• Strategies for Proactive Customer Experience Management
• How technology drives customer loyalty