I’m an experienced Customer Success, Implementation, and Onboarding expert with success activating people and processes across global organizations to support business needs and client success.
Across multiple SaaS companies, I have directly supported and expanded strategic accounts, created onboarding and implementation service offerings, supported technology adoption across strategic clients, managed customer success and onboarding specialists, and written software curriculum. I am also a certified Instructional Designer and Project Manager.
Day 1: May 28, 2025
Day 2: May 28, 2023
2:15 pm
WORKSHOP:16 WAYS EXPRESSIONS OF GRATITUDE IS TRANSFORMING DIGITAL CX
The Power of Gratitude in Customer Service, Customer Success and Relationship Expansion
The notion of gratitude, and its role in society and the economy has been greatly examined by philosophers, scientists, economists, academics. In recent years, Customer service and success leaders are very interested in integrating gratitude into the commercial processes have become increasingly digital, data-driven, algorithmic, and undifferentiated. Take away proven ways to incorporate expressions of gratitude into your commercial model and improve the performance, return and sustainability of your go to market efforts. Key takeaways:
- Why the best sales, marketing and services teams have learned the power of recognition and gratitude at every stage of the revenue cycle, from building a brand, to engaging prospects, to delighting and growing customer relationships
- The Financial Benefits of embedding expressions of gratitude into your commercial processes can multiply the impact and return on your investments in revenues, relationships and recurring revenue
- The art of balancing Artificial Intelligence and Emotional Intelligence to maximize growth – Why and where human connection, emotional intelligence and empathy in an algorithmic commercial model and the modern workplace
- The Brain Science behind the positive impact gratitude can have on buyers, prospects, sellers and leaders – from elevating customer relationships and experiences to enhancing seller confidence, engagement and performance.
