Jenna LeBlanc

While customer success is an integral part of the overall experience, CX encompasses the entire customer lifecycle. Deploy tactics to improve customer retention by cultivating both transactional and interpersonal relationships with your customers. Source practical tips to:

• Engage customers from awareness and purchase to retention and advocacy
• Proactively build a holistic approach to ensure all key aspects of CX are integrated at every interaction
• Enable your company to gain a deeper understanding of your customers

Transform your customer success strategy to advance CX impact within your company.