Joanne Morrison has over 20 years of experience in business process outsourcing, having led marketing teams at Concentrix, Hinduja Global Solutions (HGS) and VXI Global Solutions. In addition to being an award-winning blog writer, she has travelled to over 30 countries exploring high performance customer experience organizations. Her global travels have helped her learn the qualities of what makes outsourced teams most effective. She has spent much of her career articulating the vision of digital transformation to clients looking to deliver better, more efficient service. Joanne has a special interest in corporate culture and organizational leadership.
