Day 1: May 28, 2025
Day 2: May 28, 2023
9:30 am
EXCLUSIVE CS SESSION: BATTLE SURVEY SATURATION
How to Get Creative to Get Customers to Communicate Back
Customers are experiencing an unprecedented increase in requests for feedback or survey responses. Develop interesting ways to capture customer feedback and stand out in the sea of reviews. Walk away with an action plan on:
- Harnessing data and design to inspire a desire within customers to share feedback
- Identifying the right places to close the loop and mitigate customer dissatisfaction
- Better utilizing customer feedback from across the organization
Heighten alignment in your feedback priorities and goals to optimize your customer engagement.
