Lyndsey is a seasoned leader with 22 years of experience in the Business Process Outsourcing (BPO) industry, specializing in the Retail and Travel & Hospitality sectors. Her comprehensive background encompasses both Operations and Account Management, equipping her with the tools to drive performance while formulating innovative strategies. Based in the picturesque Niagara Falls, Canada, Lyndsey is dedicated to lifelong learning and recently earned her Executive MBA from Ivey Business School in 2022. Her commitment to excellence and passion for professional development continue to inspire those around her.
Day 1: May 28, 2025
12:00 pm
INDUSTRY EXPERT: OUTSOURCING CX
Enhance Your Service Reach through CX Outsourcing
Achieve seamless scalability in multi-geo and multi-lingual support, as well as the transformative impact of AI-driven capabilities in enhancing CX delivery. Elevate your customer engagement strategies in an increasingly globalized business landscape by:
- Expanding Horizons: The Role of BPO Partners in Enhancing CX Across industries
- Scalability in Action: Strategies for Implementing Multi-Geo and Multi-Lingual Support
- AI in CX: Augmenting Delivery to Meet Evolving Customer Expectations
Implement innovative solutions to enhance service delivery and customer engagement
Day 2: May 28, 2023
