Day 1: May 28, 2025
Day 2: May 28, 2023
12:00 pm
FIRESIDE CASE STUDY: CUSTOMER HEALTH SCORE
Develop a Customer Health Score to Strengthen Your Customer Success Capabilities
Effective customer success occurs when people, processes, products, and tools align to consistently deliver your value proposition to all customers. Discover a new model designed to harmonize people and processes. Master the success factors to:
- Design a customer health score tailored to your business needs
- Define clear goals and actionable steps to achieve them
- Identify meaningful signals to detect customer challenges early on
Improve your customer success strategy to drive predictable revenue growth and strengthen customer relationships.
