My core belief is that the employee experience drives the customer experience. When teams believe in their purpose, are inspired by their work and enjoy working together, a job becomes a place we want to be.
I have always been a teacher/facilitator and a jack of all trades. Being naturally curious, I pride myself on the gumption to try something new and embrace missteps or falls. To borrow from Ted Lasso, “Be more curious…… You don’t learn from winning.”
Identifying patterns, synthesizing them and creating an improved outcome is a skillset that enables me to bridge strategy, customer service, marketing and operations…. and ultimately improve the customer experience.
Customer Experience Certified Professional, Marketing, Corporate Culture Change, Master Trainer, Inspiring Speaker, Author, Strategy, Labour Relations, Stakeholder Relations, Data Analytics…and more.My
Day 1: May 28, 2025
Day 2: May 28, 2023
