Toronto, Canada
August 14, 2020
This October 14-16, the ninth annual Customer Experience Strategies Summit will take place as a virtual, extended three-day event. With over 25 case study speakers confirmed and 10 hours of networking and discussion, this flagship summit will appeal to those working in CX across the whole of North America.
The Customer Experience Strategies Summit will confront the challenges that COVID-19 has created for CX departments head-on. Amazon’s Head of Global Expansion, Tamir Bar-Haim, will be joined by CX leaders from Adidas, Freshly, State Street, The Madison Square Garden Company, and Banque Nationale du Canada, all of whom will be available to meet and network with delegates, as well as, delivering keynote speeches.
CX is incredibly important not just for sales and brand reputation, but for a company’s bottom line. The Temkin Group found that investing in CX initiatives can lead a company to double its revenue within 36 months. PWC, meanwhile, reports that 86% of buyers are prepared to pay more for a great customer experience. Not only that, but Walker reports that customer experience will overtake both product and price by the end of 2020 as they key brand differentiator. In short, companies that aren’t focusing on their customer experience are in for a rough ride over the years ahead.
Sadly, many businesses still struggle with their CX strategies. PWC advises that 54% of consumers report that most companies need to improve their customer experience. Enter the Customer Experience Strategies Summit 2020. This summit will not only cover designing better customer journeys across the entire customer lifestyle, but also in pinpointing the reasons for customer dissatisfaction. It will reveal what’s driving loyalty right now and which technologies are poised to revolutionize the customer experience in the next 12 months.
Peer to peer experience exchanges, inspiring knowledge-sharing, a diverse speaker pool and the chance to join the best of North America’s CX community will serve to make the Customer Experience Strategies Summit 2020 the must-attend virtual CX event of the year.
“Post-COVID-19 CX transformation, insights, changes and challenges have the potential to make or break companies that get their strategies wrong. We’re living in unprecedented times, with the pandemic layering additional complexities on top of an environment in which technological developments already mean that businesses must continually evolve their CX approaches. The Customer Experience Strategies Summit will deliver the latest essential insights that will enable businesses to get ahead of the competition and stay there.”
Delegates will include CX Chiefs, VPs and Directors, as well as Customer Care Specialist, marketers and operational leads. They hail from organizations spanning the public sector, the financial sector, retail, telecommunications, hospitality & food, transportation, and more.
Registration for the Customer Experience Strategies Summit is now open. For further details, call 1-866-298-9343 x 200, email [email protected] or click the button below
